Refund policy
Refund & Return Policy
At The Essence Edit, each product is made-to-order specifically for you through our print-on-demand production process. Because of this, we do not accept returns or exchanges for:
- incorrect size selection
- change of mind
- buyer’s remorse
Please review product descriptions, sizing information, and order details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives:
- damaged
- defective
- misprinted
- or incorrect
please contact us within 7 days of delivery at:
Include:
- your order number
- clear photos of the item and packaging
- a brief description of the issue
If approved, we will gladly offer:
- a replacement
OR - a refund at no additional cost
Lost Packages
If your package is confirmed lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.
Order Changes & Cancellations
Because orders enter production quickly, cancellations or modifications are only possible within 12 hours of placing the order.
After production begins, we are unable to make changes.
Refund Processing
Approved refunds are issued to the original payment method and may take several business days to appear depending on your payment provider.
Non-Returnable Items
Due to the custom-made nature of our products, we do not accept returns for:
- wrong size ordered by customer
- color preference changes
- accidental orders
- minor placement variations in printed designs
Contact
For any questions regarding your order, contact us at: