FAQ — The Essence Edit
Frequently Asked Questions
When will my order ship?
All of our products are made-to-order. Orders are typically processed within 2–5 business days before shipping.
How long does shipping take?
Estimated shipping times:
- United States: 3–7 business days
- International: 7–21 business days
Shipping times may vary during holidays or high-demand periods.
Where are your products made?
Our products are fulfilled through trusted print-on-demand production partners located in various regions, including the United States.
Can I return or exchange my order?
Because each item is made specifically for you, we do not accept returns or exchanges for sizing issues or change of mind.
However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll make it right.
What if my item arrives damaged?
Please email us at:
Include:
- your order number
- photos of the item
- a brief description of the issue
We’ll review your request and provide a replacement or refund if eligible.
Can I cancel or change my order?
Orders can only be changed or canceled within 12 hours of purchase.
After production begins, changes are no longer possible.
Do you offer international shipping?
Yes, we currently ship to multiple countries worldwide.
Shipping availability may vary depending on location.
How can I track my order?
Once your order ships, you’ll receive a tracking email with shipment updates.
Please allow up to 48 hours for tracking information to update.
What payment methods do you accept?
We accept major credit/debit cards, and other secure payment methods available at checkout.
How can I contact you?
For any questions or support inquiries, please contact us at:
We typically respond within 24–48 business hours.